We may collect a variety of personal information from or about you or your devices from various sources. Where applicable, we indicate whether and why you must provide personal information, as well as the consequences of failing to do so. If you do not provide your personal information when requested, you may not be able to use our Services.

Personal Information You Provide to Us: We collect contact information (e.g., your name, email, company details), communications (including contents of messages and interactions), account information, resume details (if applying for jobs), and, for payments, information handled by our third-party processor.

Personal Information We Collect When You Use Our Services: We may collect location, device, and usage information, such as IP address, browser data, operating system, pages viewed, and analytics. We use cookies and similar technologies to track usage and improve our Services. Cookie types include:

- Strictly Necessary Cookies: Required for the service (e.g., __cf_bm, better_auth.session_token, better_auth.*)
- Functional Cookies: To remember user preferences (e.g., _cfuvid)
- Analytical and Performance Cookies: For analytics and error tracking (e.g., Sentry, which may collect usage data)

We use the personal information we collect to provide, maintain, improve, and enhance our Services; to personalize your experience; to understand and analyze usage; to communicate with you; for marketing and advertising; to generate anonymized data; to facilitate transactions; to prevent fraud and abuse; for compliance; and for other purposes described at collection.

We only process your personal information where we have a legal basis, including consent, contractual necessity, compliance with a legal obligation, or legitimate interests (such as product development or safety improvements) that are not overridden by your rights and interests.

Information may be disclosed to partners and affiliates, vendors and service providers (including AI service providers), analytics and error tracking services, as required by law, in corporate transactions, or with your consent.

Parts of our Services use YouTube API Services to help our customers understand which public videos are relevant to their market and which videos AI assistants cite when answering questions about them. By using those features you are also agreeing to the YouTube Terms of Service. Google's handling of any information it receives is governed by the Google Privacy Policy.

What we retrieve: We use the YouTube Data API to search for public videos matching topics our customers track, and to look up metadata for public videos that AI assistants have cited. We do not ask you to connect a YouTube or Google account, we do not access private or unlisted content, and we do not request or receive YouTube account credentials, viewing history, or any information about individual viewers.

What we retain: For each video we surface in market research, we keep the watch URL, the channel name, a platform label and a count of how often it appeared. We refresh the channel name from the YouTube Data API at least every 25 days, and remove the video from those records once the API no longer returns it. The fuller search results used to produce a customer's report, including video titles and description text, are kept only for the short time the report is being built: the working copy is deleted within two days, and the internal archive of each run within 30 days.

Where an AI assistant has cited a video, we separately record the public information the API reports about it, including the video title and description, the channel, the publication date and duration, and the engagement counts YouTube publishes for that video, such as view, like and comment counts. This lets a customer see how widely a video that shaped an AI answer has been watched. These records describe the video itself rather than any customer or viewer. Each record is kept for no more than 28 days from when we retrieved it; when a customer views a cited video whose record is more than 25 days old, we retrieve it again from the YouTube Data API. We do not store video files or the text of any comment.

Creator contact information: So that our customers can identify who publishes in their market, we maintain records of the authors behind cited sources. Where a cited source is a YouTube video, that record holds the channel name and channel URL, and may hold business contact details that the channel operator has chosen to publish publicly, such as a business email address, a website, or links to other social profiles. This is information published by creators about their channels; we do not collect contact details about viewers.

Deletion and your choices: You can ask us to delete data we hold about you, including any creator contact record, by contacting us using the details at the end of this policy. Deleting a customer account removes the records we hold against that account in our main database. The video records and run archives described above are stored against the video or the run rather than the account, so deleting an account does not remove them immediately; they expire on the schedules above, within 30 days at most. We can delete them sooner on request, using the same contact details. Because our use of YouTube API Services does not require you to connect a Google account, there is normally nothing for you to revoke; if you have granted any Google account permissions to us or to a third party, you can review and revoke them at https://myaccount.google.com/permissions.

You may unsubscribe from promotional emails using links in those messages. Even if you opt out of promotional mail, administrative messages will continue.

Your European privacy rights include access, updates, corrections, restriction, objection, anonymization, deletion, and the right to data portability. You can also withdraw consent at any time. To exercise these rights, contact us as described below. Verification may be required.

How to Block Cookies: You can block or manage cookies via browser settings; however, blocking some cookies may impact site functionality. Review your browser’s help messages for instructions. Some features may not work if you block essential cookies.

Our Services may contain links to third-party sites or services. We are not responsible for their privacy practices. Review their privacy policies before sharing information.

We delete or anonymize personal information when it is no longer required, except as legally necessary.

We use reasonable security measures, but no method is completely secure.

We do not knowingly collect information from children under 18. If you learn a child has provided us information, please contact us at the address below.

Our Services are hosted in the United States. If you use our Services outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S. or other countries, as applicable. More information on transfer mechanisms may be requested from us.

We will post updates to this Privacy Policy on this page. The revised version is effective when posted.

The Prompting Company, Inc., 2261 Market Street, STE 85636, San Francisco, CA 94114, is the company responsible for the collection and processing of your personal information. If you have questions or concerns about our data practices, you may contact us at support@promptingco.com or through our website.